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"Thank you is simply not enough"

About: Bromley Healthcare / Occupational therapy for adults Bromley Healthcare / Physiotherapy for adults

(as a relative),

My Mother had been receiving Physio (Caroline) and OT (Carla) care from Bromley Healthcare. My Mother is a complex patient with multiple fractures and unfortunately non-union fractures. 2020 was one of the most challenging years for her due to poor health combined with limitations in hospital care due to covid, whilst a hospital Physio said that we need to accept my Mother may never stand or walk again, the team at Bromley Healthcare have been excellent in looking at creative ways and actually assessing my Mother overall. My Mum has gone from not being able to hold herself up properly when sitting to now getting herself to the edge of the bed and standing with a standing hoist. The road to recovery is a long one, but with the amazing support from Physio and OT we can see hope of things getting better. I really hope that Physio and OT can continue to provide care for my Mum - 'thank you' is simply not enough for how grateful we are. The quality of life for my Mum is key and by provding the invaluable support Bromley Healthcare we hope to remain keep my Mum in positive spirits.  

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 3 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 16/02/2021 at 17:04
Published on Care Opinion at 17:04


Dear Relative88,

Thank you for taking the time to provide feedback of your mother's positive experience of the Adult Occupational Therapy and Adult Physiotherapy Services.

I am so pleased to hear that Caroline and Carla have been very supportive and your mother has been progressing with her mobility. I will forward your comments onto Caroline and Carla, who I am sure will appreciate your kind words.

Kind regards, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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