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Care Opinion

Children’s ward

Posted By Mumm55

"Children’s ward"

About: South West Acute Hospital / Children's ward

(as a parent/guardian),

We wanted to say a big thank you to the staff of the children’s ward in SWAH each and everyone; nurses, nursing assistants, activity nurse, catering staff, domestics and porters worked as a team to make our stay much more bearable. My daughter had surgery and the staff helped to reassure us throughout the whole experience! All staff have a difficult enough job and this has been added to with all the covid regulations and extra PPE but they all took it in their stride and with a smile 😃. When you step inside the children’s ward you would not know there are extensive NHS pressures and a global pandemic going on outside the door and this is due to the professionalism and dedicated care of this amazing team. A special thank you to Joe(for the laughs), Tamara, Aisling, Maureen, Amy and Angela. I’m sure we have missed some special people if so I’m sorry you are all wonderful. Stay safe and stay strong from Aisling and Eimear x

As you will see from the above message on the whole we were very appreciative of the care my young daughter received in SWAH children’s ward however I felt it is important to note that the surgeon she was under  was extremely lacking in bedside manner particularly for working with children. From our experience we found this member of staff rude and dismissive to my daughter and myself. My daughter felt intimidated by their bed side manner and we felt  that the reports of how she was feeling were not documented correctly which we felt was inexcusable. When a clinical diagnosis is necessary it impacts on creating an accurate clinical picture.

The nursing staff had to ask this staff member to come back and explain the situation to me her mother. This is totally unacceptable and when the other members of the team go above and beyond it is a blight on their work. Another senior member of staff came to see us and their manner was in total contrast to what we had experienced, this staff member was clear caring and respectful. They spoke both to me and to my daughter and took time to discuss the surgery in a child friendly manner and we extend our thanks to them.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 25/02/2021 at 12:18
Published on Care Opinion at 12:18

picture of Vi Gray

Dear Mumm55

Thank you for your kind words about SWAH -Children’s Ward and taking the time to share you and your daughter’s mostly positive experience.

I would like to assure you that this has been shared with all the staff you mentioned including nursing assistants, activity nurse, catering staff, domestics and porters all working together as a team particularly In these difficult times with all the challenges around Covid-19 and PPE which you have also acknowledged. Your post has provided a much needed boost to everyone involved.

We are very sorry however to also hear of the negative experience that you have had with regards to the interaction with one particular Staff member. We would like to assure you that we would want all our Staff to demonstrate the highest standards of Professionalism even during these challenging times. We will be keen to hear and understand of your experience in greater detail.

You can contact me by email vi.gray@westerntrust.hscni.net or telephone 02871345171 Ext 214486

Or if you prefer to raise your concerns formally

https://westerntrust.hscni.net/wpfd_file/whsct_complaint_leaflet_2016

I wish your daughter a speedy recovery and best wishes to you both

Regards

Vi Gray

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Response from Irene Kettyle, Deputy Ward Sister SWAH Children's Ward, Women and Children's Services, WHSCT 3 years ago
Irene Kettyle
Deputy Ward Sister SWAH Children's Ward, Women and Children's Services,
WHSCT

Submitted on 16/03/2021 at 16:55
Published on Care Opinion at 16:55

Mumm55

Thank you for taking the time to give such lovely feedback of the care delivered to your daughter on Children's Ward

I have shared this positive feedback with staff and this has reinforced to them that they are delivering an excellent standard of care, despite the current challenges of the covid pandemic.

I am delighted that you had such a positive experience.

Take care of yourselves.

Regards

Irene Kettyle

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