"If you can use another hospital, go there ASAP"

Appointment arranged for a telephone consultation, waited by the phone for approx. 4 hours so I did not miss the call. No call came used the best part of the following morning, speaking to a number of people in attempts to find out why I was not contacted. Made contact with a manager in General Surgery, only to be told the main contact number on my contact list was unavailable so why did the doctor not try the land line number, a mystery that will go unanswered, strange I use 3 other departments in the Whittington and they do not have any trouble in contacting me. Now using the Royal Free, after all they cannot be any worse than the Whittington.