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"Fall and hurt my Wrist."

About: Diana, Princess Of Wales Hospital / Trauma and orthopaedics Louth Community Hospital / Urgent Care Centre (Louth Hospital)

(as the patient),

I had a rather bad fall at home and attended Louth Urgent Care but I was told because of the nature of my injury I would have to go to Lincoln but I asked to go to Grimsby. What a mistake. I felt unimportant when I was seen. After an X-Ray I was told there was no break, put a splint on &toldto go to my Doctor if no better in a week. I returned to Louth Urgent Care in a lot of pain & no happy with the lack of the treatment &details at Grimsby. It was X-rayed again & a break was found. A different splint put on which was more secure  the injury explained which gave me more confidence in their diagnosis.

I will not go to Grimsby Hospital again with an injury as I feel that they are not up to the job in hand & need to explain more to the patient. It does not take that much time.

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Responses

Response from Jo Loughborough, Senior Nurse, Patient Experience, Northern Lincolnshire and Goole NHS Foundation Trust 3 years ago
Jo Loughborough
Senior Nurse, Patient Experience,
Northern Lincolnshire and Goole NHS Foundation Trust
Submitted on 16/02/2021 at 09:15
Published on Care Opinion at 09:15


Good morning,

We're sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised.

To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

Kind regards

Jo Loughborough

Senior Nurse Patient Experience

Northern Lincolnshire and Goole NHS Foundation Trust

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