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My dads care

Posted By May37

"My dads care"

About: University Hospital Wishaw / General Surgery (Wards 16-18)

(as a service user),

My dad was unfortunately end of life in Ward 18. The care and support that dad received was absolutely amazing.  We were given the opportunity to be with dad 24/7 and the staff also looked after and supported us too for nearly two weeks.  Under such challenging times too!  

Every single staff member we were involved with regardless of their role showed us nothing but compassion.  I honestly can’t rate this ward or their staff highly enough.  

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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 09/02/2021 at 13:53
Published on Care Opinion at 13:53

picture of Marjorie McGinty

Dear May37

Firstly let me offer my condolences to you on the death of your dad. I am delighted to hear that your dad received the high standard of care and support which all our staff strive to deliver. I am pleased to hear that you too felt cared for by the staff at what is a very difficult time. I will pass on your kind feedback to the staff of ward 18.

best wishes

Marjorie

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