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End of Life care

Posted By Mclean60

"End of Life care"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Stroke Unit Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Father had a stroke and was taken to our local hospital by ambulance. Hospital is Borders General Hospital, Scottish Borders. 

Ambulance staff were professional and reassuring. 

Father finished in Stroke Unit/Palliative Care ward and all staff were amazing, so caring and reassuring 

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 08/02/2021 at 15:24
Published on Care Opinion at 15:24

picture of Alan Martin

Dear Mclean60,

Thankyou so much for taking the time to share your feedback here on CareOpinion. I am so sorry to read about your father. My thoughts are with you and your wider family.

I would like to thank you for sharing such lovely feedback at what must be a very difficult time. It means a lot to see that this is even in your mind when you must have a thousand thoughts. If you would like your comments to be passed onto the crews involved I would be more than happy to see that this is done. If you want this to happen, please email my team at sas.feedback@nhs.scot and what we will need is your name, your address and the time/date that we attended your father. That will allow us to locate the job on the system and find the crew. It would also be extremely helpful if you made reference to your CareOpinion username in the email as it is unlikely it will be myself that picks this up as I am having a few days off. This will allow the team to link your email to this story more easily.

Thanks again and I wish you all the very best.

Kind Regards

Alan

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 3 years ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 14/02/2021 at 11:38
Published on Care Opinion at 11:38

Dear McLean60, thankyou for taking the time to use Care Opinion in what must have been a difficult time for you family, I'm sorry to hear about your Dad. I will pass on your thanks to all the staff in the Emergency Dept. Your feedback is massively appreciate whilst we are all working and living through such challenging times.

Best wishes to you and your family.

Lesley Anderson

Senior Charge Nurse, Emergency Dept, Borders General Hospital.

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Response from Stroke Specialist Nurse, NHS Borders 3 years ago
NHS Borders

Submitted on 15/02/2021 at 11:35
Published on Care Opinion at 15:45

Dear McLean60

I would just like to say how very much your comments are appreciated,especially in these sad times for you and your family following your loss.

I will certainly pass on your feedback to our Stroke/Palliative team as it will mean a great deal to them that dads care was of the high standard they strive to deliver to each individual in their care.

Every best wish to you for the future.

Kind regards

Sandi Haines,Stroke Coordinator,NHS Borders.

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