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Care Opinion

My Dads care

Posted By CSDoddsSB

"My Dads care"

About: Borders General Hospital / Stroke Unit Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My Dad (90 y/o) was taken by ambulance into our local Borders hospital on 28th December  with a suspected stroke. (Borders General Hospital, Melrose, Scotland) 

From the medics in ambulance to his palliative care he could not have received better care and attention.  

In Stroke Unit/Palliative ward the nursing staff were so attentive and, as we were unable to visit him, they took our calls and passed on messages to Dad. All this was done in a gracious way.

When Dad was in his last few days he was in a side room and we were able to visit anytime. Nothing was too much bother and Covid-19 rules were strictly adhered to.

The palliative team were outstanding and, though they were short staffed and working long hours, their care and gentleness  was such a comfort to us all x

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 08/02/2021 at 15:29
Published on Care Opinion at 15:29

picture of Alan Martin

Dear CSDoddsSB,

Thank you for taking the time to share your feedback here on CareOpinion. I am so sorry to read about your father, my thoughts are with you at this time. It is so nice to read such lovely feedback at a time when you must have so many other thoughts in your mind. To take the time to do this speaks volumes about the care you witnessed. If you would like these comments passed onto the crew involved my team can facilitate this for you. Their email is sas.feedback@nhs.scot and the information they will require will be the time/date the ambulance attended and the address. If you would be so kind as to also make reference to your CareOpinion username is it is unlikley to be myself actioning it due to days off.

Thanks again for sharing this and I wish you all the very best.

Kind Regards

Alan

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 08/02/2021 at 16:34
Published on Care Opinion at 16:34

picture of Alan Martin

Dear CSDoddsSB,

I am sorry to see that you have found my response unhelpful. I hope I have not offended in any way after you writing such lovely comments. If you would like to discuss this you can email me directly at Alan.martin2@nhs.Scot. I would be grateful to hear from you.

kind Regards

Alan

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