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"Sent the wrong continence supplies"

About: Bromley Healthcare / Bladder and bowel management (continence)

(as a service user),

I get my continence supplies from Bromley Council, through the supplier ontex in Corby. On Monday, I got my delivery for continence supplies which I get every two months. Problem is, they have sent me the wrong supplies - they have sent me baby nappies, which are of absolutely no use to me. It's so negligent to leave me in this situation of having nothing because of a mistake like this.

I rang up yesterday and spoke to someone who said I would get a delivery this morning - I didn't. The suppliers are apparently so busy that you can't call through to them, you have to wait for a call back, so I'm now waiting. Isn't there any help for me other than waiting for them to fix their mistakes?

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Responses

Response from Suzie Doel, Head of Safer Care, Safer Care Team, Bromley Healthcare 3 years ago
Suzie Doel
Head of Safer Care, Safer Care Team,
Bromley Healthcare
Submitted on 12/02/2021 at 19:58
Published on Care Opinion at 19:58


Dear skyny94

I am so sorry to hear that you received incorrect supplies. Please could I ask that you send your name and address to bromh.feedback@nhs.net so we can look into this with the aiim of rectifying the situation.

Kind regards

Suzie

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