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"Discharge from hospital - following treatment for Covid 19,"

About: Bromley Healthcare / District nursing

(as a service user),

I was still in great shock and feeling traumatised after leaving hospital after having treatment for Covid 19.  I had 'brain fog' and could not take in new information nor have coherent conversations with any medical agencies or specialist involved in my care. I was exhausted both mentally and physically and was very worried about my future and whether I would have further medical challenges to deal with.

I had become a type 2 diabetic as a result of the steroids I had been prescribed and had to test my blood and take insulin injections on a daily basis. Although on the day of my discharge, a diabetic nurse, had gone through what was required in terms of my diabetic care, I could not absorb what she had said. I explained my concerns to her and she then arranged a district nurse to come and see me to explain the procedure at home.

On the same evening as I was discharged, I met District nurse Benjamin. She explained the process of taking bloods and injecting the insulin to my husband and supervised him through the process .

Nurse S. Benjamin throughout the visit was very polite, professional, supportive, highly knowledgeable and treated us with compassion, kindness and dignity.  I could have cried.  At a time when I was feeling so vulnerable - Nurse Benjamin - was really supportive and continues to be supportive even now. She is an excellent health care professional.  I would highly recommend her.

Nurse Benjamin: Thank you for your excellent service. You were there for me when I was at my lowest ebb and I am so so grateful.

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 3 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 04/02/2021 at 17:49
Published on Care Opinion at 17:49


Dear Novemberer66,

Thank you for taking the time to provide feedback of your positive experience of the District Nursing Service.

I am pleased to hear that you are recovering from having Covid and the nurse was able to support you with your diabetes care. I will pass your comments onto Siobhan, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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