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Wonderful service

Posted By Happycustomer777

"Wonderful service"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

Wonderful service just now from call handler Alison, then clinical nurse Jemma. 

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Responses

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 3 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 04/02/2021 at 11:22
Published on Care Opinion at 11:22

picture of Andrew Cassidy

Dear Happycustomer777,

Thank you for sharing your feedback on Care Opinion. I was delighted to read that you received such good service from Alison and Jemma. I was sorry to read that you had to contact NHS 24, and hope you are now recovering well.

I'm sure that my colleagues would also appreciate your positive feedback. To help me to share your feedback with Alison and Jemma, would you be able to contact me directly at patient.experience@nhs24.scot.nhs.uk and provide your name, date of birth, and the approximate date and time of your call. This will allow me to identify Alison and Jemma, and share your feedback with them.

I hope you are now feeling much better. Thank you again for sharing your story on Care Opinion. I look forward to hearing from you.

Best wishes,

Andrew

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