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"Great care"

About: Craigavon Area Hospital / 4 North Surgical Maternity care / 2 West Maternity Maternity care / Maternity Admission/Assessment Unit

(as a service user),

I recently visited the early pregnancy unit and subsequently had to have surgery. The care, advice and support I received from the team was fantastic. Dr Finnegan was excellent and kept me well informed on my options. She made sure I was ok until I got a bed in 2West while I was waiting to hear when my surgery would be. The nursing team were so lovely. Julie-Anne and Rachel were so attentive and made me feel well cared for. Nothing was any trouble. They were so warm and caring.

As I wasn’t to get surgery until the following morning and hadn’t eaten all day they made me tea and toast. I was visited by the register Lyndsey and again she was great and explained things really clearly. I couldn’t have asked for better care. The next morning I was told I was going for surgery and Mark the anaesthetist went through the procedure and reassured me about the surgery. I was nervous about surgery and so when was taken to theatre Mark and the team were very reassuring. I felt in safe hands.

I woke up in recovery where again I was looked after by a fantastic team of nurses. I was weak with hunger so they made me tea and toast. They checked on me regularly and again the care I received was fantastic.   I was then moved to 4North and Holly looked after me that evening. She was great, so personable and friendly. At a time that was very traumatic and scary I cannot praise the teams at CAH enough. I always felt safe, informed and the compassionate care I received was excellent! A big thank you to everyone. I know there are names I have forgotten.  

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 10/02/2021 at 09:00
Published on Care Opinion at 09:00


picture of Christine Armstrong

Dear CAH patient, thank you so much for taking the time to tell us about your recent experience. I can appreciate the anxiety and fear that you were feeling as you waited for your surgery to take place but it is so lovely to read how the staff helped to reassure you and that you felt safe in their care. I will ensure that your feedback is shared with all the staff and I know they will really appreciate your comments.

I hope you are recovering and keeping safe and well

Best wishes

Christine Armstrong

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Response from Mary Dawson, Lead Midwife, CAH, Maternity & Women's Health, Southern Health and Social Care Trust 3 years ago
Mary Dawson
Lead Midwife, CAH, Maternity & Women's Health,
Southern Health and Social Care Trust
Submitted on 10/02/2021 at 15:36
Published on Care Opinion at 15:36


picture of Mary Dawson

Many thanks for taking the time to provide us with such lovely feedback during what was a difficult time for you and your family.

With covid there has been many challenges put on our services and to know that you felt reassured during your time as a patient within CAH is lovely to hear.

Your feedback will be shared with all staff involved. I hope you are keeping safe and recovering well.

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