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Unpleasant appointment

Posted By R58

"Unpleasant appointment"

About: Golden Jubilee National Hospital / Ophthalmology Outpatients

(as the patient),

I have been a sufferer of a mesh injury. This story is not really mesh related, but could be .. went to hospital yesterday for my appointment to get cataracts removed .. I can’t say it was the most pleasant appointment .. Staff and Consultant very abrupt .. it seemed to me that they are skeptical about mesh-injured people .. Put me right off having it done ..

I have a very dense cataract in my right eye .. The consultant asked me over and over if I’ve ever had trauma to right eye .. had a poor attitude, sighing and generally making me feel stupid .. All because I mentioned that I know mesh injured ladies can have problems with eyes ..


Feel so upset 😥.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 02/02/2021 at 15:56
Published on Care Opinion at 15:56

picture of Nicole McInally

Dear R58

Thank you for taking the time to post on Care Opinion. I am disheartened to hear about your experience and I am very sorry for the additional upset and distress this has caused you. I will be sharing your post with the Ophthalmology Team to make them aware of your experience so that we can learn from this and avoid it happening again.

I hope you are recovering well from your procedure.

Kind Regards

Nicole

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Update posted by R58 (the patient)

Hi thank you so much for your understanding my stress and anxiety was extremely bad on the day and still feeling upset and frightened to go back. My appointment was at Royal Jubilee eye clinic in Glasgow..

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 3 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 05/02/2021 at 14:22
Published on Care Opinion at 14:22

Dear R58,

I am so sorry to read of your experience and how upset this has made you. I would like to help ensure this does not happen again. Am I able to check if this was at NHS Golden Jubilee hospital, or The Jubilee Building in Glasgow, as this would allow either myself or Nicole (NHS Greater Glasgow and Clyde) to share this with the relevant teams. If you would be happy to speak to me, please contact me on 0141 951 5951.

With kind regards

Paula

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