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My recent admission

Posted By BabeM

"My recent admission"

About: Dr Gray's Hospital / Acute Medical Admissions Unit Dr Gray's Hospital / Cardiology (Heart Conditions) Dr Gray's Hospital / Emergency Medicine NHS 24 / NHS 24 (111 service) Scottish Ambulance Service

(as the patient),

I have just gotten home after recently after a short stay after taking ill with a heart-related problem. I wanted to commend the staff involved in my care and on treatment. From the moment I phoned 111 and all the way through my patient journey to the point of my discharge a few days later I was treated brilliantly. The ambulance technicians, A & E staff the AMAU staff were all amazing and so professional. Nothing was too much trouble. 

We really are blessed with our NHS but the staff at Dr Grays are truly wonderful. They did everything to put me at ease whilst ensuring my patient journey was as smooth and comfortable as possible. This is such a testament to the staff and their dedication particularly at these unprecedented times. 
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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 3 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 01/02/2021 at 13:11
Published on Care Opinion at 13:11

picture of Shona Lawrence

Dear BabeM

What a lovely story to share on Care Opinion. Thank you so much. I'm really sorry to learn you required to be admitted to hospital and I hope your health continues to improve.

Your journey of care is a shining example of services working seamlessly together to ensure the best possible patient care. The staff at Dr Gray's sound fantastic and a real credit to the NHS overall.

Thanks for mentioning your call to 111. For patients who require further face to face assessment, as in your case, we rarely get to hear what happens following a call to our service. Stories such as yours mean that our staff can understand their part in ensuring a complete positive experience. It would be great to share your story with the staff who managed your call to 111, therefore if you would be kind enough to contact me with some more detail I can share this with them. Patient.Experience@nhs24.scot.nhs.uk

With best wishes for a full and speedy recovery. Thanks again for taking the time to get in touch.

PS - I had a chuckle at the name you used when sharing your story. Thanks for brightening up my day. It's not often (if ever), I have started a Care Opinion response with Dear Babe....

With kind regards

Shona

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Response from Euan Esslemont, Deputy Regional Director - North Region, Scottish Ambulance Service 3 years ago
Euan Esslemont
Deputy Regional Director - North Region,
Scottish Ambulance Service

Submitted on 01/02/2021 at 13:44
Published on Care Opinion at 13:44

Dear BabeM,

Thank you for taking the time to get in touch to let us know of your experience following your falling unwell.

I do hope you are continuing to make a good recovery.

I am pleased to read that the ambulance crew played their part in having a seamless and caring path of treatment.

I would like to ensure that this feedback is shared with our crew who cared for you. To assist with this, it would be really helpful if you could call our admin team on 01224 812200 to pass on some further details including the day, time of call and your address, so we can identify the responding crew.

Thank you again for taking the time to leave feedback.

Take care.

Euan..

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Response from Diane Vass, Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital, NHS Grampian 3 years ago
Diane Vass
Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital,
NHS Grampian

Submitted on 04/02/2021 at 09:23
Published on Care Opinion at 09:23

picture of Diane Vass

Der BabeM,

Many thanks for sharing your experience from Dr Grays Hospital on Care Opinion.

I am delighted you had a brilliant journey through the different departments during your recent admission and that staff were so professional particularly as you say in these precedented times. The teams in A&E and AMAU and indeed across the site are dedicated and provide wonderful care; I will share your story with A&E and AMAU specifically who will be delighted to have such positive feedback.

I wish you a speedy recovery now that you are home, please take care and stay safe.

Kind Regards

Diane

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