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"My mum and her fantastic care."

About: Craigavon Area Hospital / 4 North Surgical

(as a relative),

I’d like to thank all of the staff at craigavon, for looking after my mum. She came into a&e very out of it and in septic shock. Thank you to all those a&e staff and Rebecca the surgeon for saving her life, as she’s still here today because of you guys and for that we can not thank you enough. 

Mum spent around 5 weeks up on 4 north and still everyday tells us a different story about the craic and fun she had with the nurses (Lynne, Emma, Finn, Jackie,to name a few) and how much they helped her physically and mentally while not being able to see her family. So thank you to you guys and for putting up with our nightly calls and questions. 

To Sean (physio) who gave mum a reason to get up and out of bed everyday, even on the days she really didn’t feel like. Thank you for persevering with her and giving her a laugh every time she saw you! 

Mum couldn’t get over how clean the ward was and how great the nurses were, she still says to this day she takes her hat off to you all! 

Mums making amazing recovery, her wound is nearly healed and she’s now walking unaided, still needs a little help on the stairs but we’re getting there. We never thought once we heard sepsis, that we would ever have our mum back, but thanks to the amazing staff we do. So from the bottom of our hearts thank you for all you do! 

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Responses

Response from Emma McCann, Ward Manager 4 North, Acute Directorate, Southern Health and Social Care Trust 3 years ago
Emma McCann
Ward Manager 4 North, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 02/02/2021 at 09:45
Published on Care Opinion at 09:45


Good morning

Thank you so much for taking the time to share your mum’s experience with us in Craigavon, from A&E to with us in 4 North for almost 5 weeks. I will share the feedback with A&E and Rebecca.

It is so lovely for staff to receive the individual thanks and I have shared this personally with Lynne, Finn, Jackie, and the rest of the team on 4 North, including our wonderful support staff who keep our wards so clean. To read that your mums experience included times of craic and fun with the nurses is so reassuring especially at times like this when families are unable to visit.

I will also ensure that Sean receives this feedback – it will mean so much.

We hope that your mum continues to improve and send her our best wishes

Emma

Ward Manager

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