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"Dad having covid 19"

About: Royal Alexandra Hospital / Critical Care Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as a relative),

At the start of January my father had been taken to hospital due to covid 19. He had been in ward 14 for a couple of hours before having to get moved to high dependency due to him declining. He stayed in there for a few days until he had to be moved to intensive care as he was on the maximum amount of oxygen that high dependency could give him.

He stayed in intensive care for a couple of days until he started to improve then was moved back to high dependency. After a couple more days there he got moved to a general covid ward, ward 18. He was there for around a week in total, minus having to get moved back up to high dependency for one night due to a minor 'blip' as the doctors called it.

He has just been discharged today. My father was so ill when he first went into hospital he says he didn't even know where he was. He was very relaxed once he was getting better in intensive care and in high dependency however, once he was moved to ward 18 he started to become very anxious. He was anxious as there were people who had mental health issues who were kicking off and eventually had to be moved into their own rooms.

My father said he did not feel safe when these people were in the ward with him. He was frustrated at one point as he was being told one thing by one doctor then told another thing by another doctor (being told he could be discharged the next day then when the next day came to be told no he couldn't and how someone would say he is doing very well for someone else to say no he still has a long way to go). At one point he was also left on the commode for 40 minutes as there were no staff able to attend to him.

He was also left when getting help with washed as it was the staff members break time. Despite these things mentioned above, overall he was extremely happy with the care that he received.  

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Responses

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 3 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC
Submitted on 27/01/2021 at 18:25
Published on Care Opinion on 28/01/2021 at 12:09


Thank you for taking the time and trouble to share your feedback on behalf of your father. The last few weeks must have been a highly distressing experience for your father and a very worrying time for you at home, not able to visit or comfort him. I am delighted that you father is now making progress and has been well enough to go home today.

Your description of you father's experience in Ward 18, however, is concerning and not the patient centred approach to patient care that we aim for. We would welcome the opportunity to look into the concerns you have raised in more detail, and if you feel that would be helpful, please feel free to contact me on 0141 314 6891 or by email, linda.russell2@ggc.scot.nhs.uk.

In the meantime, please pass on my good wishes to your father for his ongoing recovery.

Kind regards,

Linda

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Response from Linda Graham, Lead Nurse, Critical Care (IRH), NHSGGC 3 years ago
Linda Graham
Lead Nurse, Critical Care (IRH),
NHSGGC
Submitted on 28/01/2021 at 17:29
Published on Care Opinion on 29/01/2021 at 10:12


Hello Charlieck64

Thank you very much for your feedback. I am pleased to hear that your father has recovered and has now been discharged home. You must be delighted to have him home.

I have shared your comments with the ICU & HDU team. We are relieved that your father felt relaxed while under the care of the ICU & HDU team as often these clinical environments are not conducive to a relaxing atmosphere.

Please pass on my best wishes to your father with his ongoing recovery.

Once again thank you for taking the time to post your comments.

Kind Regards

Linda Graham

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