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Happy with the whole visit

Posted By jazzke43

"Happy with the whole visit"

About: Mullinure Hospital Southern Health & Social Care Trust

(as a service user),

My husband (patient) and I had a good experience on our _first_ visit to the Day Unit of Mullinewe Hospital, Armagh. While we were _not_ informed by post about the appointment, a phone call on the previous day confirmed our intention to attend.

Having phoned to allow entrance into the building we were greeted and welcomed by a member of the nursing staff. Initial tests were carried out in a pleasing, professional and relaxing manner and conversations between staff and patient were good and informative.

The main appointment with the doctor was interesting, understandable and reassuring to my husband. All explanations and advice on the way forward were easy to understand and we were extremely happy with the whole visit.

Thank you!

P.S. Maybe the letter got lost in the Christmas Post?! 

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Responses

Response from Yvonne Murphy, Manager, Acute Care at Home, Southern Health and Social Care Trust 3 years ago
Yvonne Murphy
Manager, Acute Care at Home,
Southern Health and Social Care Trust

Submitted on 28/01/2021 at 13:01
Published on Care Opinion at 13:01

picture of Yvonne Murphy

Hello jazzke43,

Thanks so much for your kind feedback. Apologies that I have not received a letter so I am grateful for you to take further time to post on this site.

It is important that our service users have the ability to continue to attend for appointments during this difficult time and I am reassured that you felt safe guarded during your husband's appointment.

Mullinure Day Hosptial and Rapid Access Clinic staff are attentive and professional at all times and I will certainly share your feedback with them.

I hope your husband continues to remain well,

Stay safe,

Yvonne

Yvonne Murphy

Team Manager AC@H and Older Peoples Ambulatory Services

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