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Care Opinion

Being a Covid inpatient

Posted By Deedee18

"Being a Covid inpatient"

About: University Hospital Wishaw / Respiratory Medicine (Ward 7)

(as a service user),

I have been an inpatient for the last 2 weeks in wards 6 and 7. I was initially taken to A&E with severe Covid symptoms. From that first moment in A&E till being discharged tomorrow I can honestly say hand on heart that I would not have received any better care anywhere else. I know this for sure as I have been an inpatient before in different hospitals and I also work on a ward in another hospital myself. The quick reaction of medical staff with my treatment, to total professionalism and dedication to my care from all nursing staff, to the cleanliness and friendliness of domestic staff has been above and beyond anything I could have hoped for. I also would like to thank on-site kitchen staff who made meals that were tasty and brought my appetite back, it was a longing at every meal rather than a dread and my family didn’t have to worry about me not eating properly. In a world where it’s so easy to find the negatives in everything, I can honestly say I have nothing but positivity from Wishaw General. Everyone who works there should be so proud. Well done everyone! ! !  

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Responses

Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 3 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 25/01/2021 at 11:32
Published on Care Opinion at 11:32

picture of William McCutcheon

Dear Deedee18

I am glad to hear of your recovery and discharge. It is good when someone takes the time to comment positively on the support staffs role during this pandemic. I will pass on your comments to the Domestic and Catering teams.

Regards

William

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Response from Sam Hannah, General Manager, Soft Services, NHS Lanarkshire 3 years ago
Sam Hannah
General Manager, Soft Services,
NHS Lanarkshire

Submitted on 25/01/2021 at 12:16
Published on Care Opinion at 14:41

Dundee 18

Great to hear you are on the mend and your journey as a patient has been made pleasant as possible by the staff here at Wishaw General

Thank you very much for taking the time to note your appreciation of the cleanliness and friendliness of the Domestic Staff and also the kind comments toward the food and the catering department. I will certainly share these positives to both departments.

your comments will give them a lift

Thanks

Sam Hannah

General Manager Soft services Serco

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Response from Bruce Shepherd, Assistant Contracts Manager, NHS Lanarkshire 3 years ago
Bruce Shepherd
Assistant Contracts Manager,
NHS Lanarkshire

Submitted on 25/01/2021 at 12:40
Published on Care Opinion at 14:41

picture of Bruce Shepherd

Thank you for taking the time to give us feedback on your experience within UHW, this will give staff a much needed lift during these unprecedented times.


Regards

Bruce

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Response from Veronica Fearon, Acting Senior Nurse - Medicine, University Hospital Wishaw, NHS Lanarkshire 3 years ago
Veronica Fearon
Acting Senior Nurse - Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 25/01/2021 at 16:54
Published on Care Opinion on 26/01/2021 at 10:29

Dear Deedee18

Thank you for taking the time to post your experience on Care Opinion

I am glad to hear your experience whilst in UHW was so good - from A&E through to wards 6 & 7

It is nice to get positive feedback and great for staff morale, particularly during these difficult times. Please be assured this will be shared to all teams involved.

I hope you are feeling better and continue to recover well

Best wishes

Veronica Fearon

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