"Bad communication"

Asked for knee support sent to physio physio suggested knee support orthotics don't do them available on prescription sent details to gp. Spoke on phone with prescribing person who asked me to take measurements and call back with size done that checked 3 days later no message sent done another message from person on phone checked yesterday referral back to orthotics done which they know is pointless no prescription done have to wait 72 hours to have phone call with gp over this wasted a month another waste of money in an unnecessary referral causing pain an problems to get worse. No one is accountable for the mess that it is in its all covid s fault that they can't listen and follow instructions or send prescription to an address on a website with instructions on how to order. Service gone downhill fast.