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"Father's elderly care"

About: University Hospital Lewisham / Older people's healthcare

(as a relative),

Absolutely disgusted and heartbroken at the care my father received in this hospital over last few weeks and in fact over last years of his life. 

In the geriatric wards I have seen an utter lack of compassion and care (to both the patient and their family) and an arrogance and highly unpleasant attitude from the doctors and nursing staff. 

They didn't return calls when they say they will, didn't give full information on patient's condition, barely ever answr the phone, etc. End of life care for my father was pitiful and as I said, absolutely heartbreaking. In the very moments that my father was dying the staff nurse was giving me an extremely unpleasant attitude over the phone. They didn't arrange any phonecalls or videocalls so that I could say goodbye to my father. 

Truly disgusted and appallled and would never recommend Lewisham hospital to anyone, especially not the elderly. 

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Responses

Response from University Hospital Lewisham 3 years ago
University Hospital Lewisham
Submitted on 23/02/2021 at 08:25
Published on nhs.uk at 19:11


We are very sorry to read your comments about your father’s end of life care, and your own experience. All of our staff are trained to carry out their duties with due care and professionalism and we apologise that this has not been your experience at this sad time.

The issues you have raised have been forwarded to our end of life team and the matron for elderly care, but to enable us to look into your concerns properly we would need more information about the ward or wards your father was on. If you would like us to investigate further please contact the Patient Advice & Liaison Service (PALS) team at the University Hospital Lewisham on 020 8333 3355 or email pals.lewisham@nhs.net.

Kind regards

Patient Experience Team

Lewisham & Greenwich NHS Trust

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