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Amazing staff, safe envitonment

Story from nhs.uk

"Amazing staff, safe envitonment"

About: Burnley General Hospital

I attended for a colonoscopy today, I was a little apprehensive about potential risks associated with the COVID-19 Virus and slso a little nervous sbout the procedure.

On entering the hospital I was immediately reassured by the measures put in place to reduce potential virus spread, the 'security' personnel who greeted people entering the hospital were thorough, polite and approachable. The staff in the Endoscopy suite from receptionists, nurses,technicians doctors to housekeeping were extremely professional, reassuring and friendly. Making my experience a great deal less stressful than I had anticipated. I would be impressed at any time, but given the extremely difficult situation hospitals and the staff are facing at the moment, I can only say everyone is truly amazing. THANK you .

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Responses

Response from Burnley General Hospital 3 years ago
Burnley General Hospital

Submitted on 21/01/2021 at 08:37
Published on nhs.uk at 18:54

Many thanks for taking the time to provide your feedback about your recent visit to the Endoscopy Department at Burnley General Teaching Hospital.

Our staff always strive to deliver safe, personal and effective care and it will be a pleasure to pass your thanks on to the team so they have the opportunity to see how much you appreciate the care and service they provide.

If there is anything further you would like to tell us about your experience then you can contact patient experience on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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