"Attitude of staff during non visiting times"

My mother in law had an accident and had to have surgery, her husband is disabled and unable to communicate with the hospital. My husband rang the ward that his mum was on and all staff kept saying was I can't tell you that due to GDPR.

I rang and asked the same question and the staff member had such a bad attitude that I came off the telephone feeling very uncertain as to how my mum in law was. They stated that they couldn't tell me what surgery my mum in law had but they told me that they were getting SALT team around to see her. Surely at this time of no visiting staff on this ward should have a bit more compassion with families. I have worked on a ward within NUH and I would never have spoken to a family member with attitude like the staff on this ward spoke to me and my husband.