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"Reception staff always rude"

About: Woodlands Medical Centre

Being a registered nurse myself I understand the pressures that are currently on the NHS. However, I do not feel that this excuses lack of compassion and being rude!

It is always extremely difficult to get an appointment which I understand is not the receptionists fault. However, when you do finally get through to them I find they are always extremely rude, patronizing and unkind. Which is a shame as every time I speak to GP at the surgery the care is brilliant.

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Responses

Response from Woodlands Medical Centre 3 years ago
Woodlands Medical Centre
Submitted on 26/01/2021 at 15:52
Published on nhs.uk at 20:37


We are so sorry that you had this experience. Please do contact the practice separately if you would like to discuss your experience in more detail so that we can address your concerns

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