"Operator services"

When you place a call to the hospital you would expect that you would get a professional greeting. In the last few days I have called and had to go through the operator as I didn’t know the extension number of the person I was trying to contact. Each and every time the opening line has been ‘hello switchboard’. No RNOH good morning or RNOH how can I help, etc… I have then been put on hold which gets placed in an infinite circle of redirection to the same number where there is obviously nobody there. At no point does the operator come back to you and say I’m sorry there’s nobody there. I just think that as the ‘front door’ to the hospital this could be greatly improved upon. The RNOH is an internationally reknowned centre of excellence and should be portrayed as such from the very outset.