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Excellent service bay Rapid Access Team in Daisy Hill, Newry

Posted By Mourne6

"Excellent service bay Rapid Access Team in Daisy Hill, Newry"

About: Daisy Hill Hospital / Stroke Unit

(as a carer),

My mum had a couple of incidents that it was decided needed to be investigated and she was referred very quickly to the Rapid Access Clinic in Newry. She ended up being there twice and then had a review after being diagnosed as having a couple of TIA's. On every occasion she was dealt with excellently. The staff who dealt with her were patient and reassuring and I was particular impressed when I received a phone call some time later by a pharmacist who was reviewing her medication. All in all it was an excellent service especially considering all this took place in the midst of the covid restrictions.

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 28/01/2021 at 09:09
Published on Care Opinion at 09:09

picture of Christine Armstrong

Dear Mourne6, I am the Care Opinion Facilitator for the Southern Health and Social and want to thank you very much for taking the time to tell us about your mother's experience at the Rapid Access Clinic in Newry. It is lovely to read your comments and to hear that she received excellent treatment. We will ensure that your feedback is shared with the staff in the clinic, including the pharmacist who contacted you to review your mother's medication.

I hope that both you an your mother are keeping well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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