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Incompetent Unprofessional Care and Staff

Story from nhs.uk

"Incompetent Unprofessional Care and Staff"

About: City Hospital (Birmingham)

Waited 8 and a half hours, with unprofessional staff who did not help or guide at all. Waited 6 hours in the waiting room, care is being cut short with dealing with “critical patients” ever so often, and did not really get the support or treatment I would have wanted. Extremely unhappy as I have been breathless and so uncomfortable, and did not get the outcome I would have wanted.

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Responses

Response from Sandwell and West Birmingham Hospitals NHS Trust 2 years ago
Sandwell and West Birmingham Hospitals NHS Trust

Submitted on 25/08/2021 at 13:07
Published on Care Opinion at 13:07

We are very sorry for the length of your wait. We do aim to see patients within the four hour timeframe as set by NHS England/Improvement and apologise that this did not happen. If you would like us to investigate your complaint further please email the Communications Team at swbh.comms@nhs.net. Kind regards, the Communications Team.

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