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"First class service in spite of extreme pressure"

About: Norfolk & Norwich University Hospital

I visited the Urology department last week and despite the huge pressures on the NHS at present I was hugely impressed both with the staff and the quality of treatment that I received. The whole team were professional, caring and committed, I simply can't thank them enough. The treatment process was well explained, timely and comprehensive. The department is well organised and my passage through different tests was seamless. Saying "thank you" seems a little inadequate given the current crisis but I hope it goes some little way in expressing my appreciation.

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Responses

Response from Sarah Lynam, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 3 years ago
Sarah Lynam
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 21/01/2021 at 13:19
Published on Care Opinion at 13:19


Hello

I have just read your review left on Care Opinion, thank you for taking the time to write this review about the service you received. It really helps boost staff morale to hear positive feedback. I will forward this to the department.

Thanks again,

Sarah Lynam

PALS Manager

Norfolk and Norwich University Hospital

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