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"A Rewarding Experience"

Today, this octogenarian received the first Covid-19 vaccination at Robertson Clinic, Stevenage.Not knowing what to expect, understanding the pressure the NHS and the public were under,I was immediately assured, in fact, charmed by the attitude of everyone officiating, from the traffic wardens directing incomers round the large complex, to the dozens of NHS nurses and teenage St John's Ambulance assistants.  These overworked professionals were friendly, smiling and humorous and, above all, so efficient at their job of getting the hundreds of patients moving along a sort of assembly line leading to the AstraZeneca vaccination providers and then out of the door and back homewards.  The warden on the exit even making sure I knew the way to leave Stevenage to head for East Essex.

Well done the NHS!  And all other concerned.  You made what could have easily been an unpleasant afternoon into a rewarding experience with those closest to the Pandemic.

Robert Challen

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Responses

Response from Robertson House 3 years ago
Robertson House
Submitted on 20/01/2021 at 12:14
Published on nhs.uk at 20:14


Dear Robert,

Thank you very much for taking the time to provide feedback about you kindly described as a rewarding experience at Robertson House.

We will share your comments with staff as I am sure they will appreciate your kind words and recognition of their hard work.

Many thanks

Patient Advice and Liaison Service

Hertfordshire Community NHS Trust

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