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"Fantastic kind staff for my endoscopy"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology

(as a service user),

I went to the Endoscopy Department for a camera up and down! At 52 I have been very lucky to not have had a procedure in hospital before but now I needed one.

I was actually more anxious about going into hospital than the procedure but I shouldn't have worried at all! I knew our NHS was great and how brilliant they have been with coping with the pandemic but having not ever experienced actually being in a hospital until now I had no idea of just how absolutely fantastic the staff of this great institution actually are.

I was treated with such kindness and in such a normal human way that has been lost in a lot of our lives today with people being so stressed and angry with current circumstances that I felt so relaxed to have the procedure, feeling that I was first and foremost in all the Doctors and Nurses minds that attended to me. I was included in any chats that were happening and was engaged in many one to one conversations.

I don't want to be having to go to Hospital any time soon but do you know I will not be anxious at all after seeing these guys in action in treating me so well. You are heroes and are the most important people we have in this Country and are AMAZING!

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Responses

Response from Maria Lane, Governance Manager, Specialist Surgery, Royal Cornwall Hospitals NHS Trust 3 years ago
Maria Lane
Governance Manager, Specialist Surgery,
Royal Cornwall Hospitals NHS Trust
Submitted on 26/01/2021 at 08:27
Published on Care Opinion at 10:30


Dear Licroni68

I would like to thank you for taking the time to write your thoughts on your recent experience in the Endoscopy unit.

Coming into hospital can be an anxious time and I am pleased to read that the staff who you came into contact with treated you with kindness and made to feel you were first and foremost with the staff.

Your kind comments will be passed onto the Department and once again for taking the time to write your thoughts.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Licroni68 (a service user)

I'm so pleased that the staff will be told of my comments and indeed praised for their care of me. Your response was also helpful in taking the time to read comments and acting on them, thank you.

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