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"Realty disappointing service insensitive and rude"

About: St Mary's Hospital (HQ) (London)

Went for treatment. Was seen by a member of staff who made me feel uncomfortable and an inconvenience .was absolutely horrified by the way he spoke to me. Never want to go back , but unfortunately with my condition I have too. Left in tears.it really is pot luck who you get. He scared me.

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Responses

Response from St Mary's Hospital (HQ) 3 years ago
St Mary's Hospital (HQ)
Submitted on 18/01/2021 at 07:44
Published on nhs.uk at 17:37


I am so sorry to hear about your experience can you please contact PALS (Patients Advice and Liaison Service)

Email: imperial.pals@nhs.net so we can look into the member of staff and contact their manager.

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