This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent venesection service"

About: Forth Valley Royal Hospital / Day Medicine

(as the patient),

I live in Dunblane and have been attending the Day Medicine for scheduled venesections for a number of years now such as to control the iron level in my blood.

My programme began at the day medicine at the old Stirling Infirmary and has since moved over to Forth Valley Royal. I have seen many changes, some good and some not so good. One constant has been the high quality of attention and service by the nursing team, excellent.

The current set-up of a dedicated venesection consultation room at Forth Valley Royal run by nurse Cathy is exceptional. This set up is marvellous and most efficient, and a credit to whoever thought of a dedicated venesection department. Even more credit to management for supporting it!

Appointment wait time is around 3-4 weeks, which is excellent in itself, but the real plus is that the are seldom any delays to the actual appointment time on the day. Separating out venesections from Day Medicine avoids delays on the day. These delays often resulted in me waiting over an hour whereas now I seldom wait at all and if I do, it is only 5 minutes or so. Long may the current set-up remain!

I would also like to call out nurse Cathy for her professionalism, she is a credit to the NHS.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from catherine clark, staff nurse, day medicine, nhs FVRH 3 years ago
catherine clark
staff nurse, day medicine,
nhs FVRH
Submitted on 19/01/2021 at 17:21
Published on Care Opinion at 17:21


Good afternoon Mendota,

Thank you very much for taking the time to share your experience in Day medicine.

It is good to know that the changes made to the venesection clinic have improved your appointments so much.

It is nice to hear from patients and to know that the improvements are having a positive impact on your health and home life.

Thank you so much for your lovely comments.

Kind regards

Catherine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k