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"The amazing treatment by the Hand Clinic at St Michaels"

About: St Michael's Hospital (Hayle)

(as the patient),

After putting up with an injury to my right hand going back some while, I was delighted that I was put straight onto the operating list.

Staff, from the day I was admitted as a day case, were simply wonderful.

My surgeon, Mr Poulter worked intricately and diligently, once the theatre team had got me ready. There were others receiving just the same degree of care too.

It was clear from seeing some of the other patients there how busy and essential, each day’s work must be.

Following returning to have the stitches out a couple of weeks later, once again the the staff were all so helpful and considerate and professional. The physiotherapist gave me such clear and useful advice, especially about scar management and the necessary exercises to help the healing process.

All I can say is, despite the added strain of the Coronavirus pandemic, the dedication and devotion of all the staff I saw, from security to the surgical expertise itself, was  unparalleled in my experience and, as the son of a surgeon myself, I know what the workload can be.

Thank you all and I wholeheartedly recommend anyone who needs such care to look to The Royal Cornwall Hospital and to rest assured you will be in very good hands.

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Responses

Response from Shelley Jackson, Matron for Respiratory and Neurology, Royal Cornwall Hospitals NHS Trust 3 years ago
Shelley Jackson
Matron for Respiratory and Neurology,
Royal Cornwall Hospitals NHS Trust
Submitted on 15/01/2021 at 11:47
Published on Care Opinion at 11:47


picture of Shelley Jackson

Dear WillsH,

Thank you for taking the time to leave us such a wonderful piece of feedback. The team here are very dedicated to ensuring patients have a great experience and I am glad that you noticed that, I'll ensure that this is shared with them.

I'm so glad that things seem to be healing well. Please do not hesitate to call us at the hand clinic if you have any concerns (the number will be on your outpatient appointment card).

Many thanks

Shelley

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