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Care Opinion

Supported to make a complaint

Posted By patch79uk

"Supported to make a complaint"

About: South Yorkshire Housing Association Limited / My Best Life Social Prescribing

(as a service user),

I was on the Council transfer list for a move from Barnsley where I live to Kent where I have family for 9 years. I have a disability and mental health issues. The local mental health team passed my case to My Best Life.   Lisa contacted Kent Council, helped me file a compliant, and supported me in the complaint assuring me that the delay was a real issue. I have just had an apology from Kent Council and a promise they will investigate why the delay happened and will try to implement the transfer.    

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Responses

Response from Natalie Crampton, Project Lead, My Best Life Barnsley - Primary Care, South Yorkshire Housing Association 3 years ago
Natalie Crampton
Project Lead, My Best Life Barnsley - Primary Care,
South Yorkshire Housing Association

Submitted on 25/01/2021 at 16:17
Published on Care Opinion on 26/01/2021 at 10:23

Thank you so much for taking the time to complete this feedback, we wouldn't be the service we are without this feedback to support our work. We are happy to be able to support those referred to us in whatever capacity we can, and I understand from the Social Prescribing Advisor that supported you, that this has been a matter with varying complications. Your feedback will be used to send personal recognition within the team and hopefully support continuation of our service in the future.

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