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"My Experience of the Whiteabbey Nightingale"

About: Nightingale Wards / Nightingale 2

(as a staff member posting for a patient/service user),

Cleanliness

Cleanliness

  Very clean                                                    

Treatment

Treatment

Team work

Team work

Pain relief

Pain relief

Calling for help

Calling for help

Explanations

Explanations

Involved in decisions

Involved in decisions

Nurses

Nurses

Care staff

Care staff

Environment

Environment

Feels lonely in sideroom

Bored

Heating

Heating

Noise

Noise

Privacy

Privacy

People barging into room

Staff attitude

Staff attitude

Seeing the whole me

Seeing the whole me

Introductions

Introductions

Keeping in touch

Keeping in touch

Would like more time to speak to partner

Things to do

Things to do

Being listened to

Being listened to

They never ask me (feel want etc)

Staff skills

Staff skills

Being given time

Being given time

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Responses

Response from Lauren Henry, Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital, NHSCT 3 years ago
Lauren Henry
Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital,
NHSCT
Submitted on 26/01/2021 at 15:51
Published on Care Opinion at 16:14


Hello my name is Lauren Henry. I am Assistant Clinical Services Manager for Nightingale Whiteabbey.

I appreciate the time you have taken to tell me of your experience of the Nightingale ward at Whiteabbey, I appreciate there have been positive aspects to your experience, this will be valuable to a new team. The aspects of care we need to work on, are also vital to our team to improve how we do things. I will feed your story back to the entire team and plan how we can improve.

I hope over the next days and weeks you continue to recover and get home.

Kind regards,

Lauren Henry

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