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Thank you to the porters

Posted By velaxd53

"Thank you to the porters"

About: Daisy Hill Hospital

(as a service user),

My mother was an inpatient recently in Daisy Hill Hospital I just want to say that the help provided by the porters in particular Jonnie was invaluable - at least three or four times per week I would go with clean clothes and a few wee treats for her - they would take the bag and ask you if you had something to be brought down.

On one occasion when I brought her a mobile phone, Jonnie came back told me had plugged in the charger and given her the phone and the instructions that I had written out for her and went through them with her this I thought was just amazing that a young man would be so helpful and kind to an 86 year old woman - to each and everyone of the porters who meets you in the foyer of Daisy Hill Hospital thank you so so much you are all doing a wonderful job in very difficult and trying times.

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 19/01/2021 at 10:32
Published on Care Opinion at 10:32

picture of Christine Armstrong

Dear velaxd53, I am the Care Opinion Facilitator for the Southern Health and Social Care Trust and want to thank you so much for taking the time to tell us about your mother's recent stay with us. It is so lovely to read your comments about the porters in Daisy Hill Hospital and the invaluable help they provided to you and your Mum and especially how Jonnie helped your mother to get her mobile phone set up.

All of our staff understand that it is a very anxious time for patients and their families when they are unable to see each other and want to help to provide as much help and support as they can.

As you say it is a difficult and trying time for staff so I know they will appreciate this lovely feedback, which I will ensure is shared with them.

I hope your mother is keeping well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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