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Unhelpful receptionist

Story from nhs.uk

"Unhelpful receptionist"

About: Thorpe Road

I wanted to ask how to obtain a repeat prescription. I have never done this before and I was made to feel foolish for not knowing how to do this.

She was monosyllabic in her conversation and I felt that asking how to obtain a repeat prescription was like pulling teeth.

This is a shame as the nurses and doctors are very good.

This could be remedied by training a support of reception staff, who are the first line that patients interact with.

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Responses

Response from Thorpe Road 2 years ago
Thorpe Road

Submitted on 13/08/2021 at 12:07
Published on nhs.uk on 15/08/2021 at 15:49

Dear Mrs Dawson,

thank you for taking the time to write a review. We are sorry for the delayed reply. We try now to improve communication with our patients.

We are sorry to hear that our front desk staff was not welcoming. While our team normally does a wonderful job, it seems like we performed a task incompetently. We value your feedback because it helps us to see how we could improve our service. If you wish to discuss more, please contact us https://www.thorperoadsurgery.nhs.uk/feedback-and-complaints.

Kind regards, Thorpe Road Surgery

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