"Very poor receptionist services"

I had to take sample for a test, I took the test kit home, took the sample, then received a call a few days later that I need to redo the test because they couldn't find my kit. The receptionist didn't tell me that I need to fit a sticker to the test tube, hence my test kit was lost. I go and pick up another kit, I go back to drop it only to be told they can be collected only if they are brought in before 1pm.

Why is it so hard for the receptionists to tell you clearly what you need to do and when? We're in Tier 4, and medical professionals have no issue asking you to go out, and I would expect more care, not to mention professionalism.