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The staff have been amazing

Posted By zc2021

"The staff have been amazing"

About: Altnagelvin Area Hospital / Older people's healthcare

(as a relative),

Hello I wish to tell my story from a daughters point of view.   My daddy has been in Altnagelvin Hospital now five weeks, he tested positive for covid.   The medical care he has received is excellent, the staff have been amazing.   Initially we where allowed one visit a day to see daddy as he was in a room of his own (ward 42) as he was extremely ill and very vulnerable, he is nearly 84 years of age and had suffered a massive stroke 3 years ago which has affected his mental capacity.

In these times daddys only contact is if we ring him, he does not know when to charge a phone, or to ask to get it charged, simple things like he wants his housecoat on etc, he doesn't remember to ask then he says he is cold.     I'm sure there is loads of elderly on the ward who are missing family contact.

I have worked for the health service for 30 years as office staff.   I have had covid and have had my first vaccine, I would love to give something back, to volunteer a few hours each day, anything to lessen the staff's burden.   Many many thanks again to all the staff who are doing an excellent job.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
We are preparing to make a change
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 22/01/2021 at 18:24
Published on Care Opinion at 21:44

picture of Vi Gray

Hello zc2021

Thank you for sharing your experience of the "excellent medical care" and "amazing staff" received by your daddy on Ward 42.

I apologise for the delayed response however I would like to reassure you that this feedback was shared with the staff in Ward 42, including Charge Nurse and Lead Nurse.

Normally when postings are received a member of the ward staff would respond directly, however as they are extremely busy during these unprecedented times I have been asked to convey their heartfelt gratitude to you. They really appreciate your feedback during these really challenging circumstances for everyone including patients and their relatives.

You highlighted the "simple things" that can make all the difference, by sharing your experience and observations. This is something that can be and will be explored.

In the meantime if you are willing to contact me vi.gray@westerntrust.hscni.net or telephone 02871345171 Ext 214486 re enquiry about volunteering "wanting to give something back", I can put you in touch with Volunteering Manager for the trust.

Best wishes

Vi Gray

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Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
We are preparing to make a change
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 23/01/2021 at 12:16
Published on Care Opinion at 16:30

picture of Vi Gray

Thanks you zc2021

We are delighted to learn that you are happy with the care that your father is receiving especially as your family are currently unable to visit.

Thank you for taking the time to commend the staff who are working very hard to support your father along with all of the patients, your kind words are a great boost for us all.

Many thanks Again

Jenny Mullan

Head of Secondary Care and Lead Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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