"Communication with relatives during covid 19 and hospitals shut to relatives."

Close relative went in to Watford General Hospital in November with non Covid issue. Difficult to get information on her over phone.  Was discharged to one of their rehab units to allow time to recover.  She returned to hospital recently.  Initially to AAU. Not informed when she was moved to another ward.  When located through reception, no answer from ward after many attempts. 

Family accept all the restrictions caused by the pandemic and no visitors and how busy all the medical staff are but understanding what is wrong with their relative, how serious etc is important, especially when you cannot visit and cannot see the relative. While accepting medical staff are very busy, can extra administrative staff be used to improve the communication between wards and relatives. It could result in less phone calls in to wards and disturbing medical staff in their duties.  In this time of no visitors the communication policy needs to be reviewed