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"A&E visit"

About: East Midlands Ambulance Service NHS Trust Lincoln County Hospital / Accident and emergency Lincoln County Hospital / X-ray and Scans

(as the patient),

After a referral to A& E from my doctor, I was taken to Lincoln county hospital by ambulance. After my arrival I was examined & had bloods taken. I had been continuously vomiting Black fluid so it was pretty serious. I was told by doctor that blood test came back ok but I would need chest X-ray to see if any damage was done, if it came back ok I would be discharged. After 15 minutes a nurse came & said I could go home. I explained I was to have an X-ray first, she went & checked, came back & said ok. After a short period a Porter came & took me to X-ray & left me in corridor. A member of staff came out took my name & said about 10 minute wait. After about 20 minutes I noticed there were no staff about. Just over an hour later people started to emerge. I found out from the lady that took my X-ray that the staff had been on there lunch break. What I find disturbing is that I was left on a trolley for over an hour & not one nurse or doctor came past & checked. I saw another patient in the same predicament. I know hospitals are under pressure lately but that is no excuse, anything could have happened.  

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Responses

Response from East Midlands Ambulance Service 3 years ago
Submitted on 15/02/2021 at 13:16
Published on Care Opinion at 13:16


Dear Peterm1956,

I hope you are feeling better now and that your journey to hospital with our ambulance crew was comfortable.

As we are the ambulance service we cannot comment on your experience in hospital, but so that they can look into what happened, I would advise that you contact the Patient Experience Team at United Lincolnshire Hospitals: https://www.ulh.nhs.uk/patients/patient-experience/contact-pals/

Best wishes,

Richard Hunter Ambulance

Operations Manager for Lincolnshire

East Midlands Ambulance Service

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