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Professional approach

Posted By caelumes95

"Professional approach"

About: Ninewells Hospital / Cardiology Scottish Ambulance Service

(as the patient),

Suffered a heart attack on Hogmanay I had to have a stent fitted. 

From start to finish I wish to commend the paramedics, theatre staff and coronary care staff for there professional approach throughout my stay they created a safe and comfortable environment I wish you good health and successful careers I will always be in your debt 

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Responses

Response from Stacy Teviotdale, Senior Charge Nurse, Medicine and Cardiovascular, NHS Tayside 3 years ago
Stacy Teviotdale
Senior Charge Nurse, Medicine and Cardiovascular,
NHS Tayside

Submitted on 11/01/2021 at 14:02
Published on Care Opinion at 16:57

Thank you so much for taking the time to thank us. It is very much appreciated by all of the teams involved.

We wish you the best in your continued recovery.

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 29/01/2021 at 17:28
Published on Care Opinion at 17:28

picture of Alan Martin

Dear caelumes95

Thank you for taking the time to share your feedback with us on Care Opinion.

Firstly, please let me apologise for the length of time it has taken me to respond to your story, I would normally reply within 48 hours. We have recently gone through a migration of our email addresses and I have not received any notifications so was unaware that yours, and others stories had been published. I am now in the process of working with Care Opinion to ensure that the email addresses of our staff within the Service is amended to ensure notifications are successful.

I would like to say that I am so sorry to read that you had reason to use our Services. I do hope that you are feeling better and on the road to a full recovery.

However, I am really pleased to read about the experience you received from our staff and if you would like, I can pass on your comments to the staff involved. We would be more than happy to do this. You can do this by completing our feedback form here and someone will be in contact. If you do choose to complete this online form, it would also be really helpful if you could make reference to your CareOpinion username so that if someone other than me receives it, they can easily link it to your story.

I would like to wish you all the very best and thanks again!

Kind Regards

Alan

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