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Care Opinion

Professional Care

Posted By crjmclernon59

"Professional Care"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Patient Transport Service Victoria Hospital / Cardiology

(as a service user),

Was admitted to cardiology ward via A&E tests and diagnosis happened fast with transfer to Edinburgh Royal for a procedure .

Whilst in ward staff were excellent with everything being explained , what needed to happen and why , also the new meds were explained to me , why I needed them and how they worked .

I had to wait from early afternoon until the next morning for an ambulance for transfer to my secured bed in Edinburgh due to Ambulance service being stretched , they have a lot to cover and the Ambulance crew deserve a mention as they chatted away  during transfer and were very professional which helped my anxiety .

Had my procedure done and was discharged next afternoon , excellent care across all services during what is a testing time for your profession .

You have an excellent team Jamie and your time spent explaining everything and listening to my worries during the initial diagnosis  was very much appreciated .

I never got names of all who were on duty during my stay but I have to mention Graham being the Nurse in charge both nights I spent in the ward , he kept me updated on everything while awaiting transfer .

Thank you 

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Responses

Response from Simon Dunn, Associate Nurse Director, Royal Infirmary Edinburgh, NHS Lothian 3 years ago
Simon Dunn
Associate Nurse Director, Royal Infirmary Edinburgh,
NHS Lothian

lead nurse of the site

Submitted on 08/01/2021 at 14:40
Published on Care Opinion at 14:40

picture of Simon Dunn

Dear crjmclernon59

Thank you so much for taking the time to give us some feedback. Its really reassuring to hear your experiences of the healthcare staff and environments was so positive.

I know being in hospital can often be dauting, especially when you are having to transfer between hospitals for procedures. Its good to hear though the staff made this experience smoother. We hope you are recovering well and I will pass your feedback onto the cardiology teams at the Royal infirmary.

Thanks Simon

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Response from Jamie Gorman, Senior Charge Nurse, Ward 21 & 23, Emergency Care, NHS Fife 3 years ago
Jamie Gorman
Senior Charge Nurse, Ward 21 & 23, Emergency Care,
NHS Fife

Submitted on 08/01/2021 at 15:32
Published on Care Opinion at 15:32

picture of Jamie Gorman

Dear crjmclernon59,

Thank you very much for finding the time to write about the experience of your recent hospital admission.

It's great to hear that throughout all the stages of your hospital admission everywhere you found the staff professional and they helped you thanks to the care they delivered. I'm very proud to read that you found the team here in the Victoria to be excellent and I'm sure Graeme and the rest of the team will be proud too when I pass your story onto them to ensure they receive your thanks.

On behalf of myself and all the staff on 21/23 here at the Victoria Hospital, we hope your keeping well and making a full recover at home following your admission to hospital. Take care and all the best for 2021.

Jamie Gorman

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 29/01/2021 at 17:27
Published on Care Opinion at 17:27

picture of Alan Martin

Dear crjmclernon59

Thank you for taking the time to share your feedback with us on Care Opinion.

Firstly, please let me apologise for the length of time it has taken me to respond to your story, I would normally reply within 48 hours. We have recently gone through a migration of our email addresses and I have not received any notifications so was unaware that yours, and others stories had been published. I am now in the process of working with Care Opinion to ensure that the email addresses of our staff within the Service is amended to ensure notifications are successful.

I would like to say that I am so sorry to read that you had reason to use our Services. I do hope that you are feeling better and on the road to a full recovery. I am also very sorry to read that you had to wait some time for a vehicle to transfer you. I am very grateful for your understanding in this.

However, I am really pleased to read about the experience you received from our staff and if you would like, I can pass on your comments to the staff involved. We would be more than happy to do this. You can do this by completing our feedback form here and someone will be in contact. If you do choose to complete this online form, it would also be really helpful if you could make reference to your CareOpinion username so that if someone other than me receives it, they can easily link it to your story.

I would like to wish you all the very best and thanks again!

Kind Regards

Alan

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