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Reordering prescriptions over the phone

Posted By Mcdou1h

"Reordering prescriptions over the phone"

About: Meadowgreen Health Centre

(as a carer),

For the last 3 days this week from Tuesday to Thursday I have continued to ring the 2 practice phone numbers in order to reorder prescriptions from 11am to 3pm. Each time the line is either engaged or I am put in a long queue where there is not even a 'queue number' referred to by the voice on the other end of the line. I will try again tomorrow to ring the numbers

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Responses

Response from Elaine Rissbrook, Practice Manager, Meadowgreen Health Centre & The Avenue Medical Practice 3 years ago
Elaine Rissbrook
Practice Manager,
Meadowgreen Health Centre & The Avenue Medical Practice

Submitted on 14/01/2021 at 11:05
Published on Care Opinion at 13:14

Dear Patient.

Many thanks for taking the time to post your comment on Care Opinion. We are very sorry that you are having trouble contacting the Practice to order your prescription. As you can appreciate at the moment we are part of a mass vaccination programme for the COVID pandemic and our phone lines are currently very busy. However, are you aware that you can order your prescription on line or through the NHS App or by dropping your request into the surgery. We do apologise once again for any frustrations you have experienced, but please bear with us at this difficult time.

Many thanks

Practice Manager

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