I attended Crosshouse ENT outpatients with changes to my voice. From the minute I arrived every member of staff was kind and courteous. My treatment and future surgery was fully explained and I was encouraged to ask questions. I got a bit tearful and the nurses, registrar and receptionist were extremely kind and supportive. I was given time to compose myself in a quiet area and everyone made sure I was ok. They contacted my husband to come and get me. Very professional but kind care was given to me. I also felt very safe with the covid restrictions in place. Thank you to everyone. It was a positive experience.
"Very professional but kind care"
About: Crosshouse Hospital / Ear, Nose & Throat Crosshouse Hospital Ear, Nose & Throat KA2 0BE
Posted by Hamhec (as ),
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