"NHS near me"

In October 2020 I was to be seen in oral and maxillofacial outpatients department.  I received a near me appt due to COVID restrictions.

I tried to log on but the outpatients section on the website had no oral and max fax clinic.  I tried to call and eventually as the time of my appt was nearing I spoke with several receptionists in the department who told me they could not understand why I could not see the clinic to choose and that they did not know how to resolve it.   They said they would feedback the issue but it would not help in my case  So I had to have a telephone consultation and try to describe my dental and jaw issues without being seen. The consultant advised he was a locum so he said he would get me another appt in 3 months

In January 2021 I received a letter with an appt near me.  Knowing the issues I had the last time, I immediately tried to test the near me technology.  This time the clinic was there to be chosen but the link was broken.  I tried to call the number given on the letter but the call rang out and was disconnected. I tried many times throughout the day. Fearing that this would not get resolved in the two days I had left before my appt and being unable to speak to anyone, I tweeted @ near me and @ nhshighland.  I received a reply from near me advising me that they would try and get it sorted the next day.  After a few tweets back and forwards e issue was resolved.  So it appeared as if my appt would go ahead and this time I would be able to be “seen” 

Today at 845, I logged on for my 9am appt.  everything went well until my clinician tried to connect.  He tried many times but eventually he had to resort to telephone as the technology at his end did not work.  My consultation was as good as possible without being seen but was far from satisfactory.  My clinician tried to access my scans and images and the technology failed in this regard too.  

So long story short, I am now being given a face to face appt. 

What an absolute waste of clinical time and my time.  I have been in pain all this time and still not resolved.  But perhaps most concerning is the inability of the technology to allow the clinician to view my images......is this not a clinical risk?