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Care Opinion

Excellent from start to finish.

Story from nhs.uk

"Excellent from start to finish."

About: St Mary's Hospital

I arrived at 7am to have my surgery (ovary removal) I was greeted by a lovely nurse and taken to a room. Here I met the surgeon and the anaesthetist who explained everything and put my mind at ease. I was put on a ward at 9.30 then was taken down to surgery at 10.30. All the staff I met were lovely and really helped put my mind at ease, as this was my first time being put to sleep. I went into theatre where they put me to sleep and the next thing I knew I was waking up in the recovery room. The only thing I would like to suggest is that when a patient has just come round from surgery, the surgeon should tell the nurse or write down what they did as they told me when I woke up and I can’t remember what they said due to just coming round.

Overall service was outstanding and very professional. I would recommend this hospital/ward to everyone.

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Responses

Response from St Mary's Hospital 3 years ago
St Mary's Hospital

Submitted on 15/01/2021 at 15:11
Published on nhs.uk at 21:15

Dear Amanda

Thank you for your positive comments posted on the NHS Website regarding your care in the Gynaecology Services at Saint Mary’s Hospital. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

The Trust has introduced a behavioural framework within which all members of the nursing and medical teams practice so it was reassuring to read that you found both medical, nursing and support staff caring, supportive and professional and that your experience has been a positive one. I can assure you that we have passed on your feedback to Dr Rohna Kearney, Clinical Head of Division for Gynaecology and Mrs Cath Bartlett, Head of Nursing who will be delighted to share your feedback with the staff involved.

We would like to take this opportunity to wish you well for the future.

Mrs Karen Connolly

Chief Executive Officer

Saint Mary’s Hospital Managed Clinical Services.

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