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Outstanding care

Story from nhs.uk

"Outstanding care "

About: Trafford General Hospital

I arrived at urgent care with my 2 year old daughter who had hurt her arm at home. From the nurse assessing at the entrance, security, reception staff, triage nurse through to the doctor who fixed her dislocated elbow, all staff we warm, friendly and professional. A wonderful service. Thank you!

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Responses

Response from Trafford General Hospital 3 years ago
Trafford General Hospital

Submitted on 26/01/2021 at 10:44
Published on nhs.uk at 19:29

Dear Emma

Thank you for your comments posted on the NHS Website regarding the care your daughter received in the Urgent Care Centre, Trafford General Hospital. It was very kind of you to write and compliment all of the staff members as it is always good to receive positive feedback that reflects their professionalism. We were pleased to read that you felt everyone was warm and friendly and you received a wonderful service from arrival to discharge. I can assure you that we have passed on your thoughts to the Director of Nursing who will share your comments with the staff involved.

The Patient Experience Team

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