I had been struggling last Sunday I was already being treated with antibiotics but I’d began vomiting and was in pain. I called NHS 24 I was aware that the service demand was high and eventually after. 1 hour and 30 minutes I got through.
I spoke to a call handler called David (I think was his name) he was very supportive and listened to the information I was giving him. He went through all the appropriate questions and he spoke to one of the other clinicians for me who was also very kind. I was told I would wait up to 4 hours for someone to call back but after 15 minutes a doctor had phoned and discussed things with me.
The doctor was really nice she listened and was very thorough. I do have endometriosis so have been in this difficult situation before and NHS 24 and the hospital have had to help me in the past. The doctor did suggest some things we could try and then she asked me “what has helped you in the past when this has happened? ” and I had told her and she agreed that this was a suitable plan. She arranged for me to be seen at the Western General Hospital.
The clinician I seen (unsure if she was a doctor or a nurse) she was very good. She listened to me and did all the appropriate checks before agreeing that we could go down the intramuscular injection route and see how I got on with that. Once she had done that she gave advice about what to do if I found it didn’t work and told me to call straight back. She was very understanding which really did help especially at a time I was struggling. Thank you NHS 24 + Western General Hospital.
"NHS 24 + Out of Hours Service"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Western General Hospital / GP out of hours service (LUCS) Western General Hospital GP out of hours service (LUCS) EH4 2XU
Posted by Dionnex (as ),
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