"Really helpful and friendly staff"

Our daughter attended for a minor surgical procedure. At first we went to the wrong building. The receptionist there couldn't have been more helpful in pointing us in the right direction. Additionally, a nurse phoned through to the correct ward and told staff there we were on our way. A member of the cleaning staff was also helpful in telling us where we needed to go once in the main hospital building. Subsequently, while waiting for our daughter to have her operation (admittedly, a few hours, but not unexpected), a nurse asked us if we wanted a drink and gave us some biscuits. Small gestures, perhaps, but ones that were very much appreciated. The procedure was a success and our daughter felt she'd had received a great service. Many thanks.