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"7 days of hell on a ward "

About: University Hospital Aintree

Can i start with i received great care . From all the nursing staff all the doctors brilliant. Love them all for the work they did on me . Now as for the ward . Bangkok Hilton dose not come close. Were to start . The average age on my ward was 75 to 85 + . I am 64 . I was in for 7 days . I had no sleep for 5 of them . The was a man with Alzheimer's. Who would stats at night shouting for 3 to 5 hours. On the second night i was beginning for a sleeping tablet and was refused . I pulled a chair on to the landing as i could take no more I got moved to another ward next day to be followed by the man with Alzheimer's . No tvs the windows just a concern wall in frount of them . The bit of music came from a 4 inch clock radio no news papers no visitors cut off from the world in that ward not good . All the men ware warring bags . The ward toilets stunk . No internet. No visitors. No news papers no tv. But the was a big clock so we could watch ever minute pass . Christmas day Christmas dinner. To a man it was sent back as not one of us could face it . We all needed sleep . I got two nights sleeping tablets. First night i woke up at 3 am to find security on the ward to try and stop the man with Alzheimer's . One night he had the nurse's in a head lock . I had depression when i went in . Thank god cos if i had not i would have had it when i left . I sat on the bed one night in tears begging to go home , the night staff got me though that . I was going to sign my self out . But my wife stopped me . The was one old man there he was terrified ever night. So for my first long stay in hospital i would not recommend . And if i spent more time on this a could do 3 more pages . But i have reported it to my mental heath worker . As for the food . I was never asked what i would like untill the 5 day .

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Responses

Response from Liverpool University Hospitals NHS Foundation Trust 2 years ago
Liverpool University Hospitals NHS Foundation Trust
Submitted on 31/08/2021 at 11:56
Published on Care Opinion at 11:59


Thank you for taking the time to share you experience. We are very sorry to hear of your experience.

If you would like to take your concerns further, please contact our Patient Advice and Complaints Team by emailing complaints@aintree.nhs.uk or by calling 0151 529 2400.

You can also write to:

Patients Advice and Complaints Department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool L9 7AL

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