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Bad practice

Story from nhs.uk

"Bad practice"

About: Newland Group Medical Practice

This practice operates as if its first priority is to avoid contact with patients either in person or remotely. I have had consistent problems with repeat prescriptions and when I had covid-19 and was coughing up blood was unable to obtain either advice or assistance, at the time via the phone or website, or subsequently in person at the practice. Later I got an appointment with the nurse to take routine bloods: while waiting I observed an elderly man seeking assistance in much the same way as I had done previously - he had the same response as I obtained, rebuffed and instructed to use the internet, though he clearly explained that he had difficulty doing so. I commented to the receptionist that turning away ill people seeking help was poor primary care: he told me he was following company rules. My name is Mark Collinson, I am using my son's computer.

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Responses

Response from Newland Group Medical Practice 3 years ago
Newland Group Medical Practice

Submitted on 04/01/2021 at 11:39
Published on nhs.uk at 20:10

Good morning, we are very sorry to hear that you aren't happy with the practice. We are currently operating a triage system where patient needs are assessed in alternate ways, such as a telephone consultation, before we would see them in person to reduce unnecessary face-to-face contact in the surgery. However, patients who need in-person appointments will be given them. With regards to your telephone call regarding your COVID symptoms, the Duty Doctor was consulted and advised for you to monitor your symptoms and if they got worse to call for an ambulance or 111 if you required further advice. They also advised if the symptom continued once you had recovered from COVID that a scan could be arranged to investigate the cause. If you would like us to look into the issues you have stated further, you are welcome to submit a feedback form on our website, which you will find under 'Policies'. Kind regards, Patient Liaison Officer

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